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Shipping policy

Last Updated: 13th March, 2026


Shipping Information

At Vibes of Silence, we take care to ensure every order is dispatched promptly and arrives with you in perfect condition. Here is everything you need to know about how we handle deliveries.


Where We Deliver

We deliver to all addresses across Australia. If you have any questions about delivery to your specific location, please don't hesitate to get in touch with our team.


Processing & Delivery Times

  • Order Processing: 1–2 business days, Monday to Friday
  • Order Cutoff Time: 5:00pm AEST — orders placed after this time will be processed on the next business day
  • Weekends & Public Holidays: Orders will begin processing on the following business day
  • Carrier: Australia Post
  • Transit Time: 6–8 business days, Monday to Friday
  • Total Delivery Time: 7–10 business days from the date of purchase

Carrier

All orders are dispatched through Australia Post. We trust Australia Post to deliver your order safely and reliably straight to your door.


Delivery Cost

We're pleased to offer free delivery on every order across Australia. There is no minimum spend required and no additional charges added at checkout — completely free, every single time.


Tracking Your Order

Once your order has been dispatched, you'll receive a confirmation email containing your Australia Post tracking number. You can use this to follow your parcel's progress at any time via the Australia Post website. You can also track your order directly through our tracking page. For any further tracking queries, visit our FAQs page or contact our support team directly.


Delivery Issues

If your parcel appears to be delayed, has gone missing, or arrives in an unexpected condition, please contact our customer support team as soon as possible. We will liaise with Australia Post on your behalf and work to resolve the matter as quickly as we can.


Still Have Questions?

Head over to our FAQs page for answers to our most commonly asked questions, or reach out to our customer support team and we'll get back to you as soon as possible.


Contact Us

Store Name: Vibes of Silence
Address: 13 Deane St, Burwood NSW 2134, Australia
Email: support@vibesofsilence.com
Phone: +61 4 80801296
Contact: Contact Page

Customer Service: Monday to Friday, 9:00am – 5:00pm AEST

We aim to respond to all emails within 1–2 business days.

Thank you for choosing Vibes of Silence.